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Refund Policy

Muvote refund policy. Learn about our refund process, eligible exceptions, and how to request a refund.

Last updated: January 1, 2026

At Muvote, we want you to be completely satisfied with your IPTV subscription.

1. General Policy

All subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content, we are unable to offer refunds after activation. We encourage you to use our Try 1 Month first.

2. Eligible Exceptions

2.1 Extended Service Outage

If Muvote experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit.

2.2 Duplicate Charge

If charged more than once for the same plan due to a technical error, you are entitled to a full refund of duplicate charges.

3. Non-Eligible Situations

  • Changed your mind after purchasing
  • Purchased the wrong plan
  • Issues with your own internet or device
  • Account suspended for Terms violation
  • Did not use the Service during subscription

4. How to Request

  1. Email [email protected] with subject "Refund Request"
  2. Include: full name, email, purchase date, issue description
  3. Submit within 7 days of the qualifying event
  4. Our team responds within 3 business days

Do you offer a low-risk way to try the service?

Yes — our Try 1 Month plan gives you a full month for just $8.99, so you can evaluate the service without committing long-term.

6. Processing

Approved refunds are returned to the original payment method within 5-10 business days.

7. Contact

Email: [email protected]
Website: https://muvote.com